Job Description

Job Reference: SEC/JM/03-05/1155

Job Title: Protective Service Ambassador

Location: Site Based

Site Address: Trent House, Station Street, Nottingham

Postcode: NG2 3HX

Pay Rate: GBP12.00

Hours per week: Variable Shift Rota - 42 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for a Protective Service Ambassadorto join our passionate and driven Security team based at our client`s site in Trent House, Station Street, Nottingham

The incumbent will be responsible for maintaining the security requirements of the client whilst maintaining a good corporate image and high standards of professionalism through adherence to directions from the security management team and client.

The occupant of this position will be expected to comply with and demonstrate a positive commitment to a high level in equal opportunity, occupational health & safety, Profile Core Values, Capital One Code of Ethics and procedures, performance development, customer service, professional presentation and confidentiality throughout the course of their duties.

Benefits

- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards


Key Responsibilities:

Protective Services

- Regular patrolling to identify and report any Maintenance, H+S and Guarding issues using correct methods - D3, iCare, Email, patrolling tool (PDA).
- Be well turned out, polite and courteous at all times..
- Actively monitor CCTV to reduce risk to site and respond to SOC alarms, conducting thorough investigations of any suspicious activity/persons/vehicles or crime detected reporting to Police when required and escalating to Protective Services Manager.
- Operate Access Control Systems to prevent unauthorised access to Capital One premises.
- Familiarise yourself with Capital One operations and its Associates to build strong relationships throughout the business.
- Fully understand the SOP`s and Enterprise procedures keeping abreast of any changes and understand the escalation process.
- Base decisions on good Security practice and knowledge to take ownership of incidents that are not specified within the guidelines.
- Open Source Information - reporting any potential threats to client sites whilst also monitoring incidents and their escalation as they occur.
- Enrol onto the Protective Service Ambassador training (Inclusive of First Aid, Fire Awareness)
- Support the London Security team as and when required
- Use computer systems effectively in order to complete duties as required


Life Safety

- Respond to emergency incidents, showing awareness of prioritisation and delegation where required
- Take part in yearly Life Safety exercises Invac/Evac ensuring Battlebox is fit for purpose and operational
- Complete regular emergency preparedness testing, ensuring systems/equipment are operating correctly


Other Duties

- Understand and comply with Profile and Capital One policies and procedures, which may change over time
- Complete regular competency and emergency preparedness assessments as given by the PSP and attend annual refresher training
- Compile various reports as per the business requirements
- Escalate any Business continuity, law enforcement contact or compliance failings to the PSM
- Carry out any reasonable requests from the PSM or Client


Admin and Compliance

- Able to meet all vetting requirements
- Complete all Capital One CBT`s and contractual training requirements
- Adhere to SOP`s, Enterprise procedures, H+S documentation and information retention policies at all times
- Hold current SIA License(s); Guarding or DS and Public space surveillance (CCTV)


Essential Selection Criteria

- IT literate with exceptional customer service skills
- Confident with excellent written, verbal communication and interpersonal skills
- Flexible, honest and reliable
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