Our VALUES
Put clients first
• Be passionate about our clients
• Build relationships that last
• Add value in everything we do - go the extra mile
• Get the basics right
• Always ask clients how we can work better with them
Live with passion
• Truly care about clients, colleagues, our careers and CP
• Have an unrelenting desire to achieve our vision
• Be positive and persistent… never give up
• Promote a healthy desire to win and be the best
• Have fun and celebrate all our successes
• Always look to challenge ourselves
• Energise and enthuse each other
• We all give something back
Find a better way
• Dare to try new things
• Be open to new ideas
• Drive simple and speedy operations – eliminate bureaucracy
• Be efficient – “leaner is better”
• Have a passion for learning and self advancement
Every person, every idea counts
• Respect and value everyone’s contribution
• Everyone has a voice
• Proactively share knowledge and client relationships
• Believe you can make a difference
Reward great performance
• Expect, recognise and reward great performance
• Nurture a culture in which everyone can flourish
• Take every opportunity to appraise and coach
• Work as one firm, one team
Be open and honest
• Give honest feedback
• Have the courage to say no
• Tackle difficult conversations
• Base opinions on facts, not perceptions
• Admit mistakes and fix them
Above all, act with integrity
• Work with people we trust and respect
• Deliver on our promises
• Practise what we preach
• Take responsibility and accept accountability
• Always do the right thing