Job Description

Buca di Beppo Sales Executive
Your Role is to be an integral part efficient, effective and professional meetings and events booking service, maximising the conversion from enquiry to booking. You also ensure that all guests requirements are requirements are communicated accurately to the operational terms.

Our Buca restaurants provide a unique mix of ‘over the top hospitality’ and vibrant Italian food, delivered in an quirky Italian American setting, where ‘whatever it takes service’ and an expertise in catering for large parties as well as smaller tables, is the name of the game. Everyone in our Buca Family is passionate about great food and legendary customer service.
You achieve this by:
• Responding to all enquiries in a timely, confident and professional manner, displaying a clear & comprehensive knowledge of the hotel, its facilities and details of other hotels in the Group, taking every opportunity to upsell & refer business at all times.
• Recording full and accurate details of guest requirements and bookings as per Company and hotel procedures.
• Converting all tentative bookings on Delphi within a 2 month lead window.
• Making clients aware of the full terms of business, including the cancellation policy and the need to confirm bookings policy and the need to confirm bookings prior to arrival.
• Conducting Client "showrounds" professionally, taking every opportunity to upsell.
• Booking third part services in accordance with Company and hotel procedures.
• Having knowledge of, and operating, the hotel's cash handling and security procedures.
• Carrying out after the event sales calls 3 days of event, providing all feedback & repeat business conversation as a weekly report.
• Carrying out weekly/monthly telesales to last years actual bookings by 'booked date'
• Dealing with complaints/issues politely and swiftly in conjunction with your Line Manager as necessary.
• Maintaining operational standards to the highest possible level in respect of service, hygiene, health & safety and ensuring minimal wastage.
• Preparing promotional material for offers and packages as instructed.
• Promoting weddings for the Hotel, maximising revenue through following standard sales practices.
• Liaising with M&E Operation’s team, communicating guest’s requirements and details of forthcoming events.
• Accountability for billing of conferences and ensuring pre payment where required
You must :-
Be a highly motivated self starter, with a ‘can do’ attitude
Confident and have the ability to undertake proactive sales activity to include telesales & some face to face sales
Have a strong desire to seek, find & convert new M&E business
Use a structured approach to ensure both proactive & reactive sides of the M&E role are delivered
Be driven & confident enough to achieve stretching results through planning, review & revision of processes
Be naturally inquisitive & capable of handling objections and negotiating with confidence
Be passionate & enthusiastic about Village Hotels
Be fully competent in the use of a computerised booking system
Be organised and works well under pressure
Have a flexible approach to hours of work to ensure that the needs of the business are met
Can demonstrate flexibility to embrace new trends and changes
Be fully competent in use of Fidelio and Delphi
Operating knowledge of other departments
Have strong Commercial awareness