Job Description

Business Manager
Citroen Burton
£17,000 basic salary and £40,000 OTE with uncapped bonus, company benefits
Overview
You will see from our website and our recent financial results that we are a rapidly becoming one of the Country's leading automotive retailers. We currently operate 84 franchised outlets throughout England and Scotland employing over 3,000 people and have very strong relationships with the manufacturers we represent. We are the 9th largest retail motor group in the UK and will be expanding as we drive our business forward into 2012. We are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further.

We have a clear vision to become recognised as the most progressive motor retailer and our Mission Statement is "To deliver an outstanding customer motoring experience through honesty and trust." We are committed to supporting our sales colleagues to achieve our vision and mission through the provision of continuous training, coaching and development. Our competitive advantage lies in the quality of people we employ, their ability to drive themselves to achieve targets and their capability to do so while following our defined sales process. Our strong marketing strategy and stocking practices provide an excellent opportunity for Sales colleagues to excel and earn well for performing well. In return we set clear targets and expectations and support colleagues fully to achieve them. With that in mind we are selective about who we employ and expect that they drive the sales business forward passionately and build trust with all our customers in line with our values.

Our Company is successful and growing - now is the time to get involved if you possess energy, talent, attitude, character and a passion for achieving excellent CSI (Customer Satisfaction) results.



Role & Responsibilities
The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To build trust, communicate well and exceed customer satisfaction expectations and, where there is a manufacturer score to exceed their national average. To provide a service-based experience to customers and make them feel the value of placing their custom with the Company.

Maximising Opportunities: To maximise the opportunity for the Sales Executives to do business by ensuring they prospect, follow-up and handle phone in, walk in and Internet enquiries. Second-face, where necessary, in line with Group policy of “No-one Walks” and ensure the team adheres to the Active Sales Process at all times.

Maximising Profit: Through achieving the monthly targets, set by your Manager, for unit sales, profit per unit, finance penetration and add-on products in a professional and honest manner.

Data Quality and FSA Compliance: To ensure all the Sales Executives accurately and vigorously collect all customer and vehicle data in order to maximise the quality and content of the customer database. Manage the Sales Executives’ Diaries in line with Group strategy and ensure adherence to the Company’s FSA obligations at all times.