Job Description

Please do not apply if you do not live near Altrincham (WA14) as training in Altrincham will take place for the first week of employment.

Position: Customer Service Advisor
Working Hours: 15 days per month, including weekends and bank holidays
Location: Remote, Work from Home
Hours: 10am to 6pm (negotiable)
Pay: £1,500 per month (Contractor – self-employed, responsible for own tax)
Training: One week face-to-face training, followed by remote work upon competency
Company Rating: Rated "Excellent" on TrustPilot
Atmosphere: Laid-back and supportive

Role Overview:
We are looking for a dedicated and self-motivated Customer Service Advisor to join our team on a part-time basis. You will be responsible for signing up new customers to our service, handling incoming customer service calls, assisting customers with payment issues, and managing some aspects of our social media presence. This is a remote position with the flexibility to work from home after completing an initial training period.

Key Responsibilities:

Customer Onboarding:

Sign up new customers who subscribe to our service.
Provide clear and friendly guidance through the sign-up process.
Customer Service Support:

Handle incoming calls from customers, addressing inquiries and resolving issues efficiently.
Maintain a positive and helpful attitude to enhance customer satisfaction.
Payment Assistance:

Contact customers where payments have failed, offering assistance to resolve payment issues.
Provide guidance on payment options and account management.
Social Media Handling:

Manage and respond to customer inquiries via social media platforms.
Assist in maintaining a positive company presence online.
Requirements:

Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.
Experience in customer service or a related field is preferred.
Basic understanding of social media platforms.
Comfortable working weekends and bank holidays as required.
Reliable internet connection and a quiet space to work from home.
What We Offer:

Flexible working hours within the 10am to 6pm window.
A supportive and laid-back work environment.
Opportunity to work with a company rated "Excellent" on TrustPilot.
Initial face-to-face training to ensure you are fully equipped to succeed in your role.
How to Apply:
If you are interested in joining our team and meet the requirements outlined above, please send your CV and a brief cover letter explaining why you would be a great fit for this role to XXXXX > We look forward to hearing from you!