Job Description

To efficiently manage the customer care and implementation team at Welcomme Communications in Market Harborough with the following:

Inbound telephone calls and assist in resolving/actioning all customer requests and queries logging and escalating faults.

Mobile and Unified Comms order implementation and Faults management.

Ongoing training and support for team development.

Reporting to management on orders implemented and to schedule.

Adapting to changing needs for both customers and internal staff.

Liaising with all suppliers.

Sales administration support to the New Business sales team in acquiring new customers.

Back-office sales administration support to the Key Account sales team in retaining and growing existing customers.