Job Description

Our client is a highly successful Hi-Tech business based close to Hungerford in West Berkshire. Continued success means the company seeks a Desktop/Infrastructure Analyst to join the support team. This team is also responsible for the day to day management of the IT Infrastructure, user administration, support of the infrastructure and desktop environments across a number of sites.

Knowledge & Experience:

Educated to degree level in a Technical subject such as Computer Science
Experience of IT Infrastructure Server and Desktop technologies and with a proven ability to assess new technologies quickly and efficiently.
Experience of networking topologies, qualifications is beneficial;
Experience of managing and configuring Active Directory, MS Exchange, virtualisation technologies, telephone systems, firewalls and server configuration
Unix/Linux operating system experience useful
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Main duties/responsibilities:

Providing internal desktop/network support to the employees
Responsible for the operational management of the IT Infrastructure including servers, networks, desktops and telephony systems
Responsible for setting the architecture strategy and direction for corporate IT
Owning the Business Continuity strategy
Work with management team to define systems policies covering IT, Security, DR and BC
Review and liaise with 3rd party suppliers with the purchase of new equipment ensuring that it is fit for purpose and complies with defined policies
Work with 3rd party suppliers to ensure that build documentation is completed and recovery process available
Review existing IT Infrastructure and ensure that it is fit for purpose and meets the business needs
Shape and define the IT Infrastructure strategies and technical roadmaps building business cases to justify these
Asset and licence management of the IT estate
Provide internal support on all aspects of the IT infrastructure and desktop environments
Provide operational management of the infrastructure including backups, user creation, software rollout and telephony systems
Manage the setup and configuration of new PCs, laptops, printers, screens and mobile devices
Ensuring training is in place for all desktop applications so that they are used to their full potential
Research into new technologies from a desktop perspective to enable the company to be at the forefront of IT