Job Description

JOB TITLE: IT Support Engineer
BASED: Watford / Central London
REPORTS TO: IT Manager
Salary £28,500
Job Purpose
To provide technical support to all staff in the company installing & supporting software applications, computer systems and network infrastructure, ensuring that queries and issues are dealt with promptly and appropriately. This is an ideal role for someone wishing to develop into a Consultancy role within the company
Key Responsibilities
To work within a small team of IT staff supporting the staff and systems throughout the business.
Day to day tasks would include the configuration of new computer hardware, installation of software, setting up users on various IT systems, routine IT housekeeping tasks (including compilation and maintenance of an accurate inventory of hardware and software), and resolution of certain IT issues in conjunction with the other members of the IT team. They would be working with a range of software products from Microsoft and other leading vendors, as well as laptop, desktop and server systems. There is involvement in local area networks, wide area networks, internet and a range of voice communication systems for which the department holds responsibility.
To provide technical support to all staff in the company installing & supporting software applications which include Windows 7, Windows XP, Vista, Windows 2008 R2, Windows 2003, Microsoft Office, Exchange and Virus checking software. Support of the Wide-Area Network, including Email, Internet access, backup policies, remote connectivity. There is also involvement with the companies growing voice network with support / programming of the company’s PABX’s and mobile communications network.
Keep up to date with IT developments
There are many on-going projects within the department to improve our use of various business applications, business report generation, network utilisation, remote voice & data communication as well as security, data backups and business continuity.

Knowledge, Skills and Experience
Education: Technical/Computing Degree or equivalent
Previous Experience 2-3 years’ experience in an IT Support role, working with Microsoft products
Location: The candidate will be primarily based in Watford but there will be an occasional requirement to travel to other company sites (currently Central London)
Essential Tech Skills: Knowledge of the installation, setup & administration of Microsoft Workstation and Server Operating Systems, with a keen willingness to learn and support a growing, complex network
A good working knowledge of Windows based PC applications (i.e. Excel, Word) and the setting up / support of various applications on PC’s
A good understanding of virtualization technologies, particularly in regards to networking

JOB DESCRIPTION

An understanding of network based printing, VPN communications and the Internet
Desirable Tech Skills: With the range of systems in use at the company, it is likely that any additional experience on the major network operating systems will be of value. They uses Microsoft Exchange for its internal and external communications and Microsoft SQL Server for database applications. The role will require some administration of these systems and experience in these areas would be of significant benefit. The company also has its own Internet Site and Intranet and these too require administration. Any level of Microsoft Certification will be an advantage.
Experience of configuring routers, switches and troubleshooting network problems. It would be beneficial if you have previously worked with HP Procurve products.
Knowledge of configuring and administering SharePoint 2007/2010 farms
Knowledge of publishing secure websites though IIS and SSL Certificates
Installation and basic administration of SQL Server 2005/2008
Administration of Avaya VOIP Phone Systems
Other Skills: Must be a competent writer of emails and have the ability to contribute to ongoing documentation of the IT infrastructure and procedures
Clear communication skills with the ability to provide support to remote users through telephone assistance and using remote diagnostic tools
The ability to communicate with non-technical staff is essential
Good record keeping and a willingness to learn new skills
Able to work extended hours and weekends on occasions when required