Job Description

We're hiring - Lead Support Analyst


Help us make our users happy.
We are looking to recruit a bright, enthusiastic analyst to head up support in our Nottingham based team. We would be interested in talking to anyone from junior analysts looking to make a step up through to more senior analysts looking for a new challenge.

Raising IT?
Working mainly in the charity and non-profit sector we provide web solutions and social media tools to help well known charities fundraise and manage their organisations. Sometimes our users need help and our products need supporting; that’s where you come in.

Can you do it?
At Raising IT you’ll be working with products that are used by thousands of users that people rely on every single day. You’ll be working with some of the best designers and developers in the industry. Our team is top notch and we want you to make it even better.

You’ll have:

- excellent written and verbal communication skills
- proven experience in providing instruction and help to end users via phone and email to deliver exceptional levels of customer service and support
- experience of supporting software, in particular web based applications and products would be desirable
a solid understanding of ticketing support systems (we use ZenDesk), and be confident working with a small team of designers and developers – we’re ready to work together to see your bright ideas through

Competitive package dependant on your experience.

To apply
To apply for this position send an email titled ‘Lead Support Analyst’ to XXXXX telling us why you’re the one. How you tell us is up to you.


Why work at Raising IT

Be part of a fast-moving tech company. We’ve been doubling in size year on year. We love driving forwards innovation and everyone in the team contributes ideas. We care about our products and strive to be the best technology company for charities in the world.

Work with leading charities. Our clients include some of the most well known household charities in the UK, such as the RPSCA, Macmillan and UNICEF. All of our charities are great causes, which are deeply rewarding to work with.

Make a massive impact in the world. The charity space is really struggling as government funding is decreasing and old methods just aren’t working as well. To make the biggest impact, existing charities need supporting, sustaining and then scaling. We are providing this pathway.

Have a huge opportunity not just a job. We are onto something big. Raising IT’s products have already been incredibly successful, but this is just the beginning. We are building something revolutionary that charities cannot do without.

Join a great, fun and friendly team. Our team is driven by the difference we are making and are passionate people that know how to work and have a good time.

3 things to know before you apply

1. We are recruiting in Nottingham. You’ll be based in our Nottingham offices. We respect you more than to entice you with promises of iPads, snacks and any of that rubbish. In return for your hard work, we offer a competitive package in a rewarding environment where your contribution will be recognised.

2. You will not be a corporate cog. You’ll be part of a fairly small team. We take no passengers. You will help shape our future.
Nobody will stand in your way.

3. We don’t micromanage. We don’t have middle management. You will be part of a passionate and driven team. We want you to create the best work of your life.