Job Description

Job Reference: /PB/20-03/1115/9

Job Title: Night Manager

Location: Drake Circus Shopping Centre, Plymouth

Salary: Competitive

Hours per week: 18:30 to 06:30 on a variable shift rota, 42 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

The main purpose of the role is to provide operational management of the night shift for the estate including all planned and reactive tasks together with Statutory compliance obligations. Management of the Security and Cleaning night teams to ensure all security and cleaning KPIs and services meet the demands of the contract and estate criteria. Responsibility for ensuring a safe, secure, and clean estate and the quality assurance of subcontracted works when required. Provide leadership and direction, to assure that the OCS company standards and policies are followed and maintained to a high standard and in line with client expectations.The main purpose of the role is to provide operational management of the night shift for the estate including all planned and reactive tasks together with Statutory compliance obligations. Management of the Security and Cleaning night teams to ensure all security and cleaning KPIs and services meet the demands of the contract and estate criteria. Responsibility for ensuring a safe, secure, and clean estate and the quality assurance of subcontracted works when required. Provide leadership and direction, to assure that the OCS company standards and policies are followed and maintained to a high standard and in line with client expectations.

Key Responsibilities:

- Manage and monitor activities of all employees on site, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, OCS policies and procedures, providing coaching, corrective training when required.
- Always maintain a professional and high-quality service-oriented environment.
- Act as the manager on duty for the estate dealing with any complaints, problem-solving, disturbances, special requests and any other issues that may arise.
- Manage the estate night shift, ensuring all employees perform the tasks assigned to them and coordinate both security and cleaning team`s activities effectively.
- Brief the night team on all upcoming activities and expectations for the shift ahead.
- Support in the development and management of an annual budget for the delivery of services on site.
- Manage and develop a team of night security and cleaning staff and support personnel to provide and deliver a planned and reactive tasks.
- Support in the development, implementation, and management of plans for emergency / disaster control for areas of responsibility.
- Utilise FSI Concept CAFM system for the raising of Reactive jobs, completing of PPMs, Scheduled, Patrol and Reactive tasks.
- Ensure compliance with all statutory requirements, update and maintain KPI`s, KSC`s and logbooks where required.
- Ensure compliance with all health and safety requirements and safe working procedures on both a security and housekeeping front. To ensure all work is carried out in a safe, proper, and thorough manner considering Health, Safety, Environmental & Quality legislation in line with ISO:45001ISO:14001,
- OCS & Client policies and procedures in line with the ISO:9001 Quality and company Operations Manual requirements.
- Establish and maintain a technical library of procedures, compliance certificates and all relevant documentation for the site night cleaning responsibilities.
- Ensure the implementation of the contractor management scheme for the delivery of services on site by third party contractors including the compliance with the permit to work procedures.
- Maintain a close working relationship with the client and Deputy/Contract Manager.
- Support the Deputy/Contract Manager to maintain an effective asset maintenance and lifecycle replacement plan for the cleaning equipment on site.
- Provide financial administration support, prepare monthly payroll submissions to time sheets and salaries.
- Attendance Management, monitor and record all employees time sheets / overtime / holiday / sickness and absence in line with the Bradford matrix process.
- To manage and control all consumable ordering of stock for the night teams and to contr