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Our client is a NACOSS approved independent fire and security company located in Devon. They provide total bespoke and affordable security solutions to both commercial and domestic customers.They are currently looking to appoint an Operations Manager whose purpose will be is the conduit between the engineering team and the client on commercial installations. There is a team of eight Installation Engineers to oversee, ensuring that jobs are commenced and completed to the agreed timescale. The Operations Manager will be introduced to the client during the sales process to provide additional technical expertise to the sales process. Once an order is taken and the paperwork processed the Operations Manager will be the main point of contact with the client and will handle any questions or problems the client may have.It is envisaged that the successful candidate will be out in the field 3 plus days a week visiting sites during the installation to monitor progress, solving onsite problems and improving efficiency e.g. if there is a change in spec the Operations Manager will be able to agree the change or if a skip is required on site the Operations Manager will arrange that etc. The role is not on the tools, but the Operations Manager will help out when required. The Operations Manager will also ensure that all Health and Safety procedures are adhered to. The Operations Manager will be in regular communication with the Engineers ensuring that installations are proceeding to plan and timescales and any issues are resolved speedily, making sure that the Engineer’s vehicles are stocked to the required level and ensuring that Engineers are developed and mentored, their training and skills improved and their training records are maintained up to date.
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