Job Description

Job Reference: /SC/14-05/1165/14

Job Title: Protective Services Principal

Location: Nottingham

Salary: Competitive

Hours per week: Monday to Friday - 08:30 - 16:30 - 40 hours per week

Business Overview

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates?across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

We are currently recruiting for?A Protective Services Principal to join our passionate and driven team based at our client`s site in the Nottingham Area.

Key Responsibilities:

Protective Services

- Effectively supervise the Protective Services Ambassadors to deliver client programmes and be conversant with Global Security and local Standards and Procedures. Escalating gaps and solutions to the Protective Services Manager.
- Supervise the delivery of the highest standard of access, console, patrol and related guarding services.
- Supporting the Protective Services Manager to leverage available human and technical resources to maximise the protective shield around Capital One people and assets whilst maintaining exemplary customer experience.
- Help to deliver flexible, quality, timely and measurable protective services which meet the prevailing risks.
- Provide effective advice and support the escalation service for the Protective Services team.
- Respond effectively and, when tasked to do so, investigate security or other incidents within Capital One parameters.
- Plan for and protect Capital One people and assets when offsite.
- Create awareness around human and technology solutions which enhance people or asset protection.
- Manage alongside the Protective Services Manager, all security vendor`s delivery of timely and effective maintenance, services and contract deliverables.
- Support team delivery of local objectives and procedures.


2 - Leadership

- Build a great security brand through business and community relationships, quality customer experience, service flexibility and professionalism.
- Supervise and develop team members by structure, training, coaching, mentoring and feedback helping to ensure every person is the best they can be in an environment of ownership. Escalating gaps and solutions to the Protective Services Manager.
- Encourage excellent team morale, recognise success, support change and encourage people to master new skills.
- Represent the Protective Services Manager and support the maintenance of a Protective Services role cover and succession structure.


3 - Life Safety

- Deliver swift response to live and test evacuation and in evacuation situations in accordance with Life Safety programme procedure.
- Develop and deliver training and testing for the Protective Services and Life Safety teams and others to skill them to respond to related incidents.
- Support Global Security to manage counter terrorism preparedness or events, and travel security incidents.


4 - Administration and Compliance

- Deliver timely and accurate reports, testing and documentation to Protective Services Manager
- Deliver contracted service hours in line with SLA/KPI
- Administrate the guarding service with the maximum effect for the minimum investment.
- Manage delivery of performance, testing and KPI outcomes and plan and present occasional performance meetings for Capital One.
- Support delivery against contract terms, third party, regulatory and compliance requirements.
- Be aware of, and seek guidance around, new security risks, trends, regulations and standards.
- Contribute to training exercises.
- Support unspecified projects, programmes, exercises and duties as required by the Protective Services Manager or Global Security.
- Hold and maintain professional certification and licences as required.


About You:

- Experience in the security or guarding profession with a knowledge of criminal and employment law.
- Supervisor/managerial experience
- Excellent Business Planning Skills
- Confident with excellent written and verbal communication and interpersonal skills.
- Flexible, honest, reliable, proactive and able to work on their own initiative and as part of a team.
- Ability to think and act quickly under pressure.
- IT literate with exceptional customer service skills
- Holds and Institute of Leadership and Management Level 3 or equivalent.
- Successful passage of background and reference checks, job related in addition to any manda