Job Description

Fast growing Docklands based IT Services company seeks a Receptionist who enjoys a varied day.

Job Specification

Your role

To provide an administration service to Connect staff and assist the Accounts team. To provide a friendly “1st point of contact” to customers when they visit or call Connect. To work closely with the Head of Support Services on the control of purchases. You report to the Head of Support Services

Your responsibilities

• The 2000 Hunt Group
• The SQP Office appearance and day to day running of admin services
• Accounts assistance
• Service level achievement


Core functions

A. Overall
• Implement Connect strategies, services and policies
• Implement standard working practices
• Ensure procedures and standards are documented (e.g. New business take on process, project processes, complaints procedures and reporting)
• Continuously improve services
• Provide holiday and sickness cover to other members of the admin team

B. Reception
• Welcome all visitors to the office as their first point of contact on entering the office
• Ensure the Reception area is kept immaculate at all times
• To ensure all visitors’ needs are dealt with promptly e.g. ensure meetings happen on time and that they are provided with refreshments
• Ensure all meeting rooms are ready for the next visitors

C. Telephones
• Answer and action all incoming 2000 calls
• Transfer calls and/or take comprehensive messages and record telephone numbers accurately
• Act as a backup to the 2999 Helpdesk Hunt Group

D. Administration
• Process incoming and outgoing correspondence ( Email, post, faxes)
• Book couriers
• Update the personnel database with holiday and sickness information
• Print employment contracts

E. Accounts
• Raise sales invoices for hardware sales
• Complete credit checks
• Enter Purchase invoices onto Sage
• Resolve any invoice queries and check supplier statements
• Prepare purchasing and sales month end analysis
• To provide petty cash when needed and update the sheet
• Process and check expenses and enter onto Sage

F. Purchasing
• To procure and co-ordinate all purchases i.e. office stationary and office equipment, desks, photocopiers etc
• To issue purchase order numbers
• To update the asset database

G. Miscellaneous
• To book trains and hotels for staff
• To be the main contact for the Buildings Supervisor
• To co-ordinate the office cleaners
• To ensure we are provided with a quality service from all our suppliers
• To purchase daily supplies e.g. coffee, milk, whatever is required
• To log calls through the Helpdesk wherever necessary
• To assist in the recruitment process, CV’s and correspondence
• To provide holiday and sickness cover where required for the admin team

Person Specification
• Bright, outgoing personality
• Practical with good attention to detail
• Maths and English GCSE’s
• Self sufficient and high independence
• Self motivated and able to work on own initiative
• Comfortable with technology
• Mature attitude
• Responsible, reliable and trustworthy
• Have had some experience of working with customers in a busy environment