Job Description

Join our Winning Team!

Are you looking to join a Quality employer with a great reputation - one you would be proud to do business with? Can you offer us hard work & commitment and the determination to succeed? Do you thrive in a fast paced and challenging atmosphere and seek exciting and unrivalled rewards based on your performance?

If the answer is "YES" to all of the above, then we are looking for YOU!

We are now seeking applications from strong candidates (who feel they can offer all of the above) to apply for our Regional Operations Manager vacancy. The successful applicant will have proven sales experience, a natural affinity with the care profession, excellent customer service principles and the drive to help the business grow. This exciting position is located along the South Coast covering Southampton, Isle of Wight, Brighton and Bournemouth.

Newcross Healthcare Solutions is a privately owned and highly successful Healthcare Employment business, which has doubled in size in recent years. This continual growth is due to our passion for success, our commitment to Quality, our innovative and market-leading IT innovations, and our fantastic team. We strive to deliver the best quality service and we are looking for like-minded team players who have great customer service skills, a passion to succeed and a proven track record for achievement.

Job Title: Regional Operations Manager

Reporting to: National Operations Manager

Location: South Coast covering 4 branches

Salary and benefits: £38 - 45k plus potential of 15K bonus, including company car, mobile phone, Private Medical Insurance

Purpose of role

To effectively lead & manage the performance of up to 4 Newcross Business Centres delivering a Nursing, Healthcare, Support Work and Homecare service to clients. Key Performance Indicators - delivering all necessary business targets, namely compliance, profitability and business growth, whilst working in accordance to the Organisation's Behaviours, Mission & Values.

Key Tasks

To work as part of the Senior Operations Team to deliver the strategic business plan by effectively managing branches, developing wider relationships and engaging the support & performance of all stakeholders.
To achieve and exceed branch and personal budgeted sales targets through the development of core business activities and so that the company becomes a more effective competitor in it's niche, specialist and generalist healthcare markets through adequate sales and servicing calls and client visits.
To create an effective formula for costing and managing tailored homecare & supported living packages, with the ability to provide evidence of costs and budgets as required by clients.
To create effective and lasting relationships with all stakeholders; in particular social services, commissioning teams and primary care trusts.
To create processes and develop relationships with Newcross Clinical Assessors to quickly assess individual's suitability for homecare or supporting living packages and provide a range of tailored solutions (on occasion to carry out the clinical assessments personally).
To lead by example, providing clear management and leadership whilst promoting and developing team spirit - utilizing effective personal behaviours.
To identify, plan and execute a sales strategy to grow each branch and deliver the required business development.
To ensure branches work effectively with the central recruitment team to source, recruit and develop a wide ranging and varied healthcare workforce to meet the needs of existing client base, and look for opportunities to develop the workforce to enable movement into new business areas in the locality.
To implement and demonstrate a high level customer service ethos to ensure clients are dealt with promptly and with the highest level of professionalism on every occasion.
To ensure that any concerns or complaints received are dealt with in the correct and appropriate manner and that the Senior Management Team are kept updated as appropriate and as necessary
To ensure branches manage all office systems including Staff Recruitment Files; Stationery Log and Stock Checks; Uniform Sales; Petty Cash; and Client Files
To set and perform against agreed Key Performance Indicators for self and team members and ensure these are delivered through effective behaviours linked to our performance management programme.
To support the recruitment and development of Business Centre team members (Staff Allocation Officers).
To manage candidates and clients compliance in accordance with the Law, regulations as set out by relevant care commissions and within the company's policies & procedures and enforce compliance across the Team, including NMC Checks and Newcross ID Badges.