Job Description

Position: Sales Coordinator

Job ID: 1353/46
Location: Southampton

Rate/Salary: Starting at £26,500 - £28,000

Type: Full Time, Permanent

Benefits: 25 Days Holiday Plus BH, Good Pension, On-site Parking plus more

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy,
and Aerospace sectors. We have a number of permanent and contract vacancies for multiple
businesses across the UK and overseas.

The below job description outlines the position of Sales Coordinator.

You could already be working in Sales & Marketing, Customer Service, Inbound Sales, Technical
Sales, Sales Support, or Quotations position.

As a Sales Coordinator, you will play a vital role in supporting the Sales Support team within the
Southampton office. The role is dynamic and diverse, offering exposure to various aspects of the
business. You will be responsible for handling customer enquiries, processing orders, providing
technical support, and assisting in key sales and marketing activities. This role is ideal for someone
with strong communication skills and a customer-focused attitude.

Key Deliverables of the Sales Coordinator based in Southampton:

(Sales):

- Handle sales, technical, and service enquiries from an international customer base via telephone,
email, and face-to-face interactions

- Use the central computer system to process sales orders, quotations, and customer enquiries

- Develop in-depth knowledge of products and market segments to meet customer needs and offer
tailored recommendations
- Provide efficient sales and technical support to approved service stations globally

- Process customer warranties and follow up on quotes and orders to ensure customer satisfaction
- Handle price enquiries, resolve complaints, and ensure timely delivery of products
- Conduct outbound sales calls to low-spend customers, ensuring competitiveness
- Ensure accurate information is gathered when processing orders and quotations
- Assist with customer service and technical support, liaising with managers when necessary

(Marketing):

- Assist the marketing team with key projects, including preparation for trade shows and
promotional activities
- Support the creation and adjustment of product displays in the stockist network to maximise
visual awareness

- Communicate price changes to key accounts and ensure they are updated promptly

- Provide logistical support for marketing events, ensuring they run smoothly

- Contribute to the development of marketing materials and strategies for customer engagement
- Assist in monitoring the performance of marketing campaigns

Qualifications and requirements for the Sales Coordinator based in Southampton:

- Driving Licence
- Full right to live and work in the UK is essential
- Experience in a busy sales environment, including making outbound sales calls

- Strong customer service orientation with a focus on high-quality support

- Excellent communication skills, both written and verbal

- Ability to work effectively in a fast-paced, deadline-driven environment

- Marketing experience is desirable but not essential

- Ability to work independently and as part of a diverse team

- Flexible approach with the willingness to support colleagues in various tasks

This vacancy is being advertised by HSB Technical, who have been appointed to act as the
recruitment consultancy for this role.