Job Description

Service Manager
Ford Hartlepool
£25,000 basic salary, £35,000 OTE with company benefits and Company Car
Overview
You will see from our website and our recent financial results that we are a rapidly becoming one of the Country's leading automotive retailers. We currently operate 84 franchised outlets throughout England and Scotland employing over 3,000 people and have very strong relationships with the manufacturers we represent. We are the 9th largest retail motor group in the UK and will be expanding as we drive our business forward into 2012. We are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further. We have a clear vision to become recognised as the most progressive motor retailer and our Mission Statement is "To deliver an outstanding customer motoring experience through honesty and trust." We are committed to supporting our colleagues through the provision of continuous training, coaching and development. Our competitive advantage lies in the quality of people we employ and we are intent on building our future on the drive, energy and talent of our colleagues. With that in mind we are selective about who we employ and expect that they drive the business forward passionately and fully in line with our values.

Role & Responsibilities
The key responsibilities of this role are as follows:

Managing the Team: To lead the team and set the vision and strategy for the department. To continuously work to motivate, coach and develop your team to achieve their objectives.

Customer Satisfaction (CSI): To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

Departmental Financial Performance

Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold and driving revenue per transaction by motivating upsell and product sales.

Departmental Expenditure: To monitor and control costs in line with the business plan whilst maintaining quality standards and Customer service.

Data quality: To ensure accurate collection and recording of customer data in line with Group standards.

Manufacturer Franchise Standards: To ensure that the manufacturer’s standards are adhered to at all times.

Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy.

Marketing Strategy: To maximise the effectiveness of Group and Manufacturer initiatives and to develop a local marketing strategy with the GM to drive market penetration.

Colleague Performance Management: To set each colleague individual targets, continuously monitor their performance and efficiency and provide first class coaching and training to support their success.