Job Description

To maximise the performance of the shift operation by leading the daily, weekly activities; motivation, training and development of the workforce, executing against business requirements, and delivering world class service performance.

Responsible for the production operation during the shift of the 850,000 ft2 highly automated Distribution Centre including permanent and seasonal employees (when fully operational c.850 permanent FTE increasing to c.1500 FTE in peak trading periods).
Responsible for the process flows used in the distribution centre impacting on Buying &Merchandising, Retail Operations, Multi-Channel Operations and Transport Operations

The job holder’s direct reports hold responsibility for the following functions within the site including:
• Logistics operations; performance, permanent/temporary staff, third party providers
These will be executed by a structure similar to, but not restricted to the one below.

The job holder will work with the Operations Manager. In addition there will be regular contact with senior site management team in order to maintain the successful delivery of logistics services and improvements, and to ensure communication across all functions to make sure the distribution centre focuses on business priorities.

Other Departments
The job holder will also be required to work closely with departments responsible for IT, engineering, HR, Health and Safety
They must possess a good understanding of WMS/WCS functionality, the engineering of automated distribution centres and industrial engineering/performance management.

Department Organisation:
The job holder will report directly to the Operations Manager
The job holder forms part of the senior operations management team within the site.

Principal Accountabilities:

• Ensure teams understand and deliver the objectives set.
• Direct the daily activity to ensure a safe, clean and fair work environment for team members
• Set high standards of behaviour and performance within the warehouse operation.
• Manage all disciplinary and grievance issues in line with HR policy
• Support the Operations Manager with resolution of any identified critical risk items which may delay objectives.
• Work closely with internal and external customers to ensure on time target achievement
• Facilitate effective communication within the site operations team
• Organise and lead focus on improved productivity levels
• Ensure compliance with all issues relating to Health & Safety, the Environment and Security
• Ensure daily/weekly workload planning and volume forecasting routines are accomplished (i.e. staffing, equipment, space)
• Work closely with HR manager regarding recruitment and selection
• Assist with the forecasting staff requirements week on week both pre and post startup phase
• Assist HR and training manager with the delivery of training plan for new starters.
• Preparation of Key Performance Indicators
• Ensure that all security aspects of the system and site are adhered to at all times
• Inventory Management
• Adherence to all project timescales against startup plan
• Management of staff including absence control and effective leadership to maintain motivation and staff morale