Job Description

Salary from £22,000 depending on experience plus bonus
Starting in July
REPORTING TO: HOTEL DIRECTOR
RESPONSIBLE FOR: FINANCIAL AND OPERATIONAL PERFORMANCE OF THE SPA AND ALL ITS EMPLOYEES.
SCOPE OF THE JOB:
To drive and lead the operational and financial direction of the spa ensuring complete viability of the spa, maximising all opportunities and resources. To ensure that the highest standards are adhered to, and that guest experience exceeds expectation. To work closely with the Hotel General Manager in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.
KEY AREAS OF RESPONSIBILITY:
? To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
? To be responsible for the quality of service, and maintenance of the product at the Spa in line with Hotel Operating Standards.
? To prepare monthly financial and statistical reports for the Hotel Director, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.
? To establish and ensure a cost effective wage structure based on productivity and efficiency.
? To develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager. To be responsible for the achievement and regular review of the business plan and budget.
? To liaise with those responsible for Sales and Marketing, within the hotel to prepare and develop the marketing plans for the year. To coordinate all promotional plans and projects for the facility.
? To provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
? To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
? To develop an annual training plan and ensure that all employees are trained and developed to meet the needs of the business.
? To lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.
? To liase and generally communicate between Spa and other Hotel departments.
? To implement and maintain all necessary Health and Safety procedures relating to the Spa, in conjuction with the overall Hotel health and safety policy.
? To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
? To ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed.
? To provide an effective structure for communication within the Spa at all levels.
? To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
? To be responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. .
? To perform any other duties deemed reasonable by management.