Job Description

Technician
Ford Hamilton
£21,840 basic salary and with company benefits and bonus scheme
Overview
You will see from our website and our recent financial results that we are a rapidly becoming one of the Country's leading automotive retailers. We currently operate 83 franchised outlets throughout England and Scotland employing over 3,000 people and have very strong relationships with the manufacturers we represent. We are the 9th largest retail motor group in the UK and will be expanding as we drive our business forward into 2012. We are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further. We have a clear vision to become recognised as the most progressive motor retailer and are committed to supporting our colleagues through the provision of continuous training, coaching and development. Our competitive advantage lies in the quality of people we employ and we are intent on building our future on the drive, energy and talent of our colleagues. With that in mind we are selective about who we employ and expect that they drive the business forward passionately and fully in line with our values.

Role & Responsibilities
The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means Customers would not consider using our competitors.

Technical Knowledge: To maintain high level of technical knowledge and ensure you are compliant with manufacturer training requirements.

Efficiency: To consistently maintain high levels of overall efficiency (hours sold vs. hours attended).

Quality: To uphold Company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.

Delivering our Duty of Care: To ensure 100% compliance with the Vehicle Health Check process and that repair order write ups are clear and concise specifying concern, cause and cure (the three C’s).

Standards: To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all health and safety regulations and that customer vehicles are appropriately protected while in our care.