Job Description

First4Skills, one of the UK's largest private work based training providers, has an exciting new opportunity for a Customer Service/Retail Training Assessor in Swindon.

Our Training Assessors deliver work-based Apprenticeships to learners by travelling to their workplace and motivating them to successfully complete their qualification with us. Our customer service/retail assessors have a passion for the industry and using their supervisory or management experience, pass their skills and knowledge onto learners and developing stars of the future. It couldn't be more rewarding than that. Could this be the perfect role for you?

By recruiting, managing and motivating a caseload of learners, you will drive them to achieve their work based Apprenticeship, while promoting and safeguarding the welfare of young people and children you are responsible for. You must have worked within the industry at a supervisory level within the last two years or hold a AVA, A1 or D32/33 Assessor qualification. You must have a passion for high standards and effective communication, planning and organisational skills. A full clean driving licence is needed for the role as well GCSE Maths or English at grade C or above.

In return, we’ll provide you with excellent training and development, a competitive salary and our great benefits package, Handpicked4you.

Key tasks and responsibilities
Promote and safeguard the welfare of children and people you are responsible for or come into contact with as learners
Recruit, manage and visit a caseload of learners monthly in line with our brand standards
Motivate and drive learners to achieve their work-based qualifications within agreed timescales
Support the learning process through flexible learning units, Ask ELLE and facilitating workplace on the job training as required
Plan the assessment process with learners and employers – observe, record assessment, feedback and complete all documentation
Recruit learners and market First4Skills as appropriate to maintain caseload
Ensure learner retention is at acceptable levels
Throughout learner qualification, provide information, advice and guidance
Maintain paperwork to the required standard
Monitor health & safety and equal opportunities within learner workplaces and update relevant documentation accurately
Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety
Live by our First4Skills cultural and brand values
Training Assessor Person Specification

Essential Criteria
Worked at supervisory or management level
Worked in the required industry within the last two years
IT Literate
Effective communication skills
Planning and organisational skills
Strong administration skills
The ability to meet a range of targets
Up to date Literacy and Numeracy skills
GCSE English and Maths at grade C or above or equivalent
Clean driving licence and access to a car
The ability to work in a team and independently
The ability to prioritise
Self motivated
Friendly and approachable
Honesty and trustworthiness
Presentable and professional
The ability to work flexible hours and locations

Desirable Criteria
Achieved a vocational qualification
Delivery of Essential Skills
People management experience
Adaptable to change
Coaching/mentoring skills
Experience of working with young adults of mixed abilities
Selling skills
Hold AVA, A1 or D32 Assessor qualification
Relevant Technical Certificate
Teaching qualification
A level in English, Maths or ICT
Assertiveness
Enthusiasm
Empathy
Ability to think on your feet

First4Skills actively promotes equality of opportunity. Strictly no Agency contact.