Job Description

Vehicle Administrator
Motor Nation Birmingham
£17,000 basic salary with company benefits
Overview
You will see from our website and our recent financial results that we are a rapidly becoming one of the Country's leading automotive retailers. We currently operate 84 franchised outlets throughout England and Scotland employing over 3,000 people and have very strong relationships with the manufacturers we represent. We are the 9th largest retail motor group in the UK and will be expanding as we drive our business forward into 2012. We are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further.

We have a clear vision to become recognised as the most progressive motor retailer and our Mission Statement is "To deliver an outstanding customer motoring experience through honesty and trust." We are committed to supporting our sales colleagues to achieve our vision and mission through the provision of continuous training, coaching and development. Our competitive advantage lies in the quality of people we employ, their ability to drive themselves to achieve targets and their capability to do so while following our defined sales process. Our strong marketing strategy and stocking practices provide an excellent opportunity for Sales colleagues to excel and earn well for performing well. In return we set clear targets and expectations and support colleagues fully to achieve them. With that in mind we are selective about who we employ and expect that they drive the sales business forward passionately and build trust with all our customers in line with our values.

Our Company is successful and growing - now is the time to get involved if you possess energy, talent, attitude, character and a passion for achieving excellent CSI (Customer Satisfaction) results.



Role & Responsibilities
The key responsibilities of this role are as follows:

Customer Order Management: To ensure customers orders are progressed swiftly and processed in line with Company and Customer expectations.

Customer Relationship: To actively maintain a positive relationship with each customer keeping them fully informed at all times.

Sales Team Support & Communication: To provide a positive and active support function to facilitate the sales team in their achievement of targets.

Data Management: To accurately manage and input customer orders and vehicle data into the Kerridge system and provide accurate information to customers and Management.

Document Management: To accurately manage and co-ordinate the distribution of documents within the Sales Department and with other departments.

Customer Satisfaction: To work pro-actively with the sales team to achieve Customer Satisfaction objectives and to ensure that the customer is dealt with professionally in line with Manufacturer and Company standards.