Job Description

GuestLogix has an exciting opportunity for a Vice President, Solutions Delivery for the EMEA Region based in our Bracknell office. Reporting to the SVP & GM, the successful candidate will have project management responsibility for key clients, direct and lead project managers, business analyst and hardware specialist, refine the processes used in the delivery of projects, and provide project guidance. The successful candidate will be an integral part of the Senior Management Team on product development and solution delivery.

We require a person who can demonstrate the essential skills of communicating and working in a small team environment as well as a proactive approach to dealing with the day-to-day operational issues as they arise in this business function. This person will have strong interpersonal skills and the ability to work closely, cooperatively, and collaboratively with various business units to prioritize projects and tasks and allocate resources consistent with the company's strategy and objectives.

Responsibilities:
• Responsibilities include solution design for the service with our capabilities; maintain direct contact with operations, ensuring quality of service resulting in overall increase in our customer satisfaction.
• Lead and manage a client solutions and delivery team through instilling best of class project management processes and methodologies, creating and maintaining an environment of high performance that delivers an outstanding level of customer service.
• Review project specifications, documentation and work with the technical leads to provide project
estimates
• Set Guidelines for Project managers on Statement of Work, Project Change Request.
• Manage the resourcing process for all EMEA projects, including forecasting, and trend analysis
• Engage in project reviews
• The successful candidate requires a strong proven ability to manage a P&L, customer focused outcomes, and a broad and deep understanding of technology infrastructure management.
• Implement GuestLogix Best Practices for the EMEA Delivery organisation.
• Ensure effective on-boarding of new team members and continued professional growth and
learning. Actively manages performance of their team.
• Support Customer Meetings
• Ability to lead and manage in a cross-functional environment to ensure value to the business. This candidate will possess a successful track record of exceeding goals and expectations.
• Strong commitment to professional client service excellence and proven success managing and measuring customer service metrics