Job Description

Workshop Controller / Assistant Service Manager
IVECO Swindon
£26,000 basic salary and £29,000 OTE with company benefits
Overview
You will see from our website and our recent financial results that we are a rapidly becoming one of the Country's leading automotive retailers. We currently operate 84 franchised outlets throughout England and Scotland employing over 3,000 people and have very strong relationships with the manufacturers we represent. We are the 9th largest retail motor group in the UK and will be expanding as we drive our business forward into 2012. We are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further. We have a clear vision to become recognised as the most progressive motor retailer and our Mission Statement is "To deliver an outstanding customer motoring experience through honesty and trust." We are committed to supporting our colleagues through the provision of continuous training, coaching and development. Our competitive advantage lies in the quality of people we employ and we are intent on building our future on the drive, energy and talent of our colleagues. With that in mind we are selective about who we employ and expect that they drive the business forward passionately and fully in line with our values.

Role & Responsibilities
The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.

Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency.

Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.

Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability.

Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.

Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards are adhered to at all times.

Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.